Refund policy

Last updated: 10 September 2026

At DayNest, we stand behind every product we sell. We want you to have enough time to set up your DayNest, use it in your household, and decide whether it is right for you. That's why new DayNest displays purchased directly from DayNest include our 90-Day Satisfaction Return.

Our 90-Day Satisfaction Return is a voluntary return policy provided in addition to your rights under the Australian Consumer Law. It does not replace, restrict, or limit any rights or remedies you may have under the Australian Consumer Law or other applicable law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Your rights under the Australian Consumer Law are not limited to 14 days or 90 days and may continue for a reasonable period having regard to matters including the type of product, its price, how it would reasonably be expected to be used, and how long it would reasonably be expected to last.

Faulty, damaged, or incorrect items

If your DayNest arrives faulty or damaged, is different from what you ordered, or develops a problem that may be covered by the Australian Consumer Law, please contact us when you become aware of the issue.

There is no 14-day reporting deadline for exercising your rights under the Australian Consumer Law. The 90-Day Satisfaction Return period also does not limit your rights in relation to faulty or non-compliant goods.

We may ask you to provide reasonable proof of purchase, such as your DayNest order number, receipt, transaction record, or another record that reasonably demonstrates the purchase.

It is helpful if you can also provide a description of the issue and, where reasonably available, photographs or video showing the problem. Photographs or video are not required where providing them would be unreasonable or impractical.

DayNest may reasonably assess the product to determine the nature of the problem and the appropriate remedy. This assessment does not limit any rights you may have under the Australian Consumer Law.

Major failures

If a product has a major failure under the Australian Consumer Law and you are entitled to reject the goods, you may choose between a refund and a replacement of the same type and similar value where reasonably available.

Depending on the circumstances, you may instead choose to keep the product and seek compensation for the reduction in its value. You may also be entitled to compensation for other reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee.

Problems that are not major failures

If a problem can be remedied and is not a major failure, DayNest is entitled to provide an appropriate remedy within a reasonable time in accordance with the Australian Consumer Law. Depending on the circumstances, this may include repair, replacement, or refund.

If a required remedy is not provided within a reasonable time, you may have further rights under the Australian Consumer Law.

Returning faulty products

You do not need to retain or return a faulty product in its original packaging in order to exercise rights you may have under the Australian Consumer Law.

If a faulty product can reasonably be posted or returned without significant cost or difficulty, you may be asked to return it to DayNest so that it can be assessed. If DayNest confirms that the product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs you have incurred where required by law. Please retain receipts for postage or transport costs.

If a faulty product is large, heavy, installed, or otherwise cannot reasonably be returned, removed, or transported without significant cost to you, please contact us before arranging transport. Where required by the Australian Consumer Law, DayNest will arrange collection or pay the reasonable cost of returning the product within a reasonable time.

90-Day Satisfaction Return

In addition to your rights under the Australian Consumer Law, DayNest offers a 90-Day Satisfaction Return on new DayNest displays purchased directly from DAYNEST PTY LTD.

This voluntary return policy allows you to properly experience DayNest in your home before deciding whether it is right for your household.

The 90-day period begins on the date the product is delivered to you, not the date you place your order or the date it is dispatched.

You may open, set up, install, mount, and use your DayNest normally during the 90-day period. The display does not need to remain unopened or unused.

If you decide during the 90-day period that DayNest is not right for your household, your space, or the way your family organises its day, you can request a satisfaction return without needing to demonstrate that the product is faulty.

What is covered

The 90-Day Satisfaction Return applies to new DayNest displays sold directly by DAYNEST PTY LTD, including new displays purchased at a promotional or discounted price.

Products purchased from another retailer, marketplace, or reseller are subject to that seller's voluntary change-of-mind policy. This does not affect any rights you may have under the Australian Consumer Law.

Conditions of the 90-Day Satisfaction Return

You must contact DayNest to request the return within 90 calendar days of delivery.
The display may have been opened, installed, mounted, and used normally.
The display must be returned with the power supply, supplied mounting components, cables, accessories, and other components originally supplied with it.
The display must be in a condition consistent with reasonable setup, installation, and household trial use.
The display must not have been materially damaged through misuse, neglect, accident, unauthorised modification, improper use, or damage unrelated to normal household trial use.

Original packaging is not required for a 90-Day Satisfaction Return. However, we strongly recommend keeping the original packaging during the 90-day period because it is designed to protect the display during transport.

If you no longer have the original packaging, you are responsible for securely packaging the product using appropriate protective materials for the return journey.

Ordinary signs of careful setup, mounting, and household use will not by themselves make a product ineligible for the 90-Day Satisfaction Return.

No restocking fee for normal trial use

DayNest does not charge a restocking fee merely because you opened, installed, mounted, or normally used your DayNest during the 90-day trial period.

If a satisfaction return is received with supplied components missing, or with damage beyond reasonable setup and household trial use that was caused after delivery, DayNest may make a reasonable deduction from the voluntary refund to reflect the actual missing components or reduction in value caused by that damage.

If we believe a deduction is necessary, we will explain the proposed deduction and the reason for it before finalising the refund.

No such deduction applies where the relevant damage, deterioration, or problem is itself covered by rights or remedies under the Australian Consumer Law.

Return shipping for 90-Day Satisfaction Returns

For a return made solely because you have changed your mind or decided DayNest is not right for you under the 90-Day Satisfaction Return, you are responsible for the cost of returning the product.

For Australian customers, DayNest satisfaction returns are handled through our Australian returns process. Contact us before sending the product and we will provide the appropriate Australian return location and return instructions.

We recommend using a tracked delivery service and, particularly for larger DayNest models, considering appropriate transit insurance.

The customer-paid return-shipping condition in this section applies only to voluntary 90-Day Satisfaction Returns. It does not override the different rules that may apply when goods are faulty or otherwise fail to comply with a consumer guarantee under the Australian Consumer Law.

What is refunded under the 90-Day Satisfaction Return

For an approved 90-Day Satisfaction Return, DayNest will refund the amount you paid for the returned eligible product, subject only to any permitted deduction described in this policy for missing components or customer-caused damage beyond reasonable household trial use.

Any separately paid original delivery charge or optional expedited delivery charge is not refundable for a voluntary satisfaction return unless DayNest agrees otherwise or a refund of that amount is required by law.

This provision applies only to voluntary satisfaction returns. It does not limit any refund, reimbursement, compensation, delivery-cost reimbursement, or other amount to which you may be entitled under the Australian Consumer Law.

How the 90-day period works

You only need to contact DayNest within the 90-day period to begin an eligible Satisfaction Return. The returned product does not need to have physically arrived at our return location before the 90th day.

For example, if your DayNest is delivered on 1 September, the 90-day period begins on 1 September. If you contact us before the end of the 90th calendar day requesting a return, the request falls within the 90-Day Satisfaction Return even if the product reaches our return location after the 90-day period has ended.

Once return instructions have been provided, the product must be returned within a reasonable time and in accordance with those instructions.

Purchases from other retailers

The voluntary DayNest 90-Day Satisfaction Return applies to new DayNest displays purchased directly from DAYNEST PTY LTD.

If you purchased a DayNest product from another retailer, marketplace, or reseller, please contact that seller regarding its voluntary change-of-mind return policy.

This does not affect any rights or remedies you may have against the seller, DayNest, a manufacturer, or another party under the Australian Consumer Law or other applicable law.

Refund timeframes and payment method

For a 90-Day Satisfaction Return, once the returned product has been received and reasonably inspected, DayNest will generally process the refund within 5–10 business days.

Where you are entitled to a refund under the Australian Consumer Law, DayNest will process the refund within a reasonable time and without avoidable delay.

Refunds will ordinarily be provided using the same form of payment used for the original purchase, unless DayNest and the customer agree to another form of refund.

After DayNest processes a refund, your bank, card provider, or payment service may require additional time before the funds appear in your account.

How to start a return or consumer guarantee claim

The easiest way to contact us is by email at support@daynest.com.au.

For a 90-Day Satisfaction Return, please contact us within 90 calendar days of delivery and include:

your order number or other reasonable proof of purchase;
the DayNest model you wish to return; and
confirmation that you are requesting a 90-Day Satisfaction Return.

You do not need to show that the product is faulty to make an eligible 90-Day Satisfaction Return.

For a faulty, damaged, incorrect, or otherwise non-compliant product, please provide your order number or other reasonable proof of purchase, a description of the problem, and any photos or video that are reasonably available and may assist us in assessing the issue.

We'll aim to respond within 3 business days with appropriate next steps.

Where practical, please contact DayNest before sending a product so we can provide appropriate return, assessment, or collection instructions. This request does not limit your rights under the Australian Consumer Law.